If your company doesn’t have a customer recovery system in place, you may be letting valuable customers – and their dollars – slip away. On average, it costs about 9 percent more to gain a new customer than to retain an existing one. By capturing customer feedback and acting on it, you can improve your company’s customer experience and save your investment in attracting those consumers.
ServiceCheck makes it easy for companies to gather customer feedback whether it’s posted online, emailed or provided over the phone. Details about the customer experience are documented, tracked to resolution and sorted into easy-to-read charts and graphs.
By providing customers with the means to vent their dissatisfaction and a channel to managers ready to resolve service issues, your company shows its commitment and loyalty to customers. ServiceCheck can help you protect your reputation online and in local markets, and improve your customer recovery statistics.
ServiceCheck has been at the forefront of the customer recovery and feedback industry since 1987. We provide support 24/7/365 for your customers. We also offer hotline access for employee concerns and for company maintenance and quality assurance issues. More than 1,000 customer-focused clients representing 100 brands already trust ServiceCheck to satisfy and retain unhappy customers, gather feedback and identify opportunities to improve the overall customer experience. Let us show you how our expertise can improve your company outlook. Call 800-278-7080 for a free consultation or fill out our contact form to request a free demonstration. Visit http://www.servicecheck.net for more information.