Meet Janet, one of your most loyal customers. She’s been dining at your restaurant for over a decade, and thinks the service at the particular location she frequents is superb. She has told many of her friends how much she enjoys dining with you and offers her friends food recommendations.  Janet was on vacation and

Customer dissatisfaction may seem like a purely negative situation on the surface, but in reality, these customers can often turn into your greatest supporters if handled effectively. A good example of a loss-leader, your customer recovery team must not be afraid to go above and beyond to enthusiastically satisfy customers who have previously been disappointed

Social media engagement has increased exponentially over the last decade. From sports and weather to shopping and restaurants, people discuss every aspect of their lives over social media in 2015. Though much of this data holds limited value to most businesses, some of it is absolutely vital. Insight into customer feedback, customer engagement, and the

Customer experience and recovery practices are a crucial component of success in the retail and service industries. Yet many businesses fall short. Investing the time and energy to cultivate an atmosphere and a brand image that support your business goals can make the difference between struggling and thriving. Here are some popular blog posts to

Although every business wants to avoid it, at some point, your customers may be disappointed in you.If a customer expresses their discontent with r your company— it’s a good thing. No, really. You now have the opportunity to turn the situation around rather than having them leave your establishment without ever returning. There are a

The dynamics of providing excellent customer service in many industries has shifted in the last few years. Social media networks, such as Facebook, Twitter, and LinkedIn have become more than emergent platforms for marketing and advertising. Customers solicit and expect customer service through these online channels. Providing customer service through multiple channels presents challenges for

ServiceCheck Inc., the leading provider of Guest Recovery and Feedback solutions for the Restaurant Industry, today announced it will exhibit its guest recovery and feedback solutions at the Restaurant Leadership Conference, March 22-25, 2015 in Phoeniz, AZ. The Restaurant Leadership Conference (RLC) is an invitation-only event where the most progressive and influential individuals in the

Always Prepare for the Unexpected

Wednesday, 04 March 2015 by

Crisis. When people hear this word, they squirm. That doesn’t change the fact that crises arise and that they must be confronted. If not dealt with, a crisis can greatly hinder a company’s ability to foster brand loyalty, attract new clientele, and more. Some reasons to prepare for the unexpected: Crisis is most often unexpected

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