The customer experience is crucial to building brand loyalty and ensuring long-term growth; here are five surprising facts to consider when evaluating your customer experience. The main cause for customer churn isn’t price – its poor customer service. The probability of selling to an existing customer is 60-70%, while for new customers it’s 5-20%. A

When it comes to customer satisfaction and recovery, the most important process is that of receiving customer concerns, acknowledging them, and responding to them in a timely and effective manner. Customers whose concerns go unheard or unresolved, even if just for a few days, are likely to leave for a competitor. But this is largely

Most businesses today believe that they have an effective program in place to recover at-risk customers; most businesses are wrong. Just because a customer recovery program is in place does not mean that it’s effective. Over 80% of businesses believe they address customer concerns effectively, yet only 8% of consumers agree. This is a massive

Customer recovery can prove a significant challenge for businesses in many sectors of the marketplace. In a world of ever-increasing competition and decreasing customer satisfaction rates, even retaining happy customers can be a challenge. But winning over an at-risk customer who might leave for a competitor is worth its weight in gold; in fact, a

Atlanta, GA – September, 15th 2014 – ServiceCheck Inc., the leading provider of Guest Recovery and Feedback solutions, today announced it will showcase its guest recovery and feedback solutions at the MUFSO (Multi-Unit Foodservice Operators) Conference, October 5th-7th in Dallas, Texas. ServiceCheck brings a wealth of experience in driving the best-practices capture, management and analysis


Monday, 08 September 2014 by

Sales and marketing are often at the forefront of revenue generating initiatives; however, there is an often forgotten vertical that’s much more profitable –Guest Recovery. When compared to sales and marketing efforts, the return on investment in a Guest Recovery solution outperforms sales and marketing campaigns by 25%[1] –as long as it’s a best-practices solution.

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Wednesday, 06 August 2014 by

It’s hard to downplay the importance of guest recovery in a restaurant’s ability to succeed and grow; and chances are, you’re actually losing money with your current program.  Why is your guest recovery program so important; well, did you know: According to an article in CRM Strategy, repeat customers spend 33% more than new customers

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