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At ServiceCheck we’re continuously developing customer service resources for a wide variety of business types, customer profiles, and service and recovery situations. Though businesses can experience many different types of customer service and employee communication challenges, these blogs offer some great ideas when it comes to improving the customer experience. Check out some of our

Over the past year, whenever William encountered an inventory issue, he had to make a dozen calls and sort through the myriad of potential problems relating to a missed shipment, or worse, inventory theft. In some cases, the process took so long, the shipment didn’t arrive in time, and the client complaints came rolling in.

Compelling ROI For Retail Employee Hotlines

Wednesday, 23 September 2015 by

Retailers are often reluctant to establish an anonymous employee hotline. The additional expense of staff, equipment and office space may seem a waste of money and resources. However, an employee hotline can help an organization save money, especially when considered in terms of employee retention. And with the cost effective outsourcing options available, employee hotline

When you own a restaurant, complaints come with the territory. When a customer complains about a bad meal, poor service or undesirable table, your restaurant needs to have a system in place to appease the customer, to help ensure their return. Small Success Yield Large Gains Many industry studies show repeat customers for restaurants account

Today, the Internet offers businesses a powerful medium for identifying and solving customer service issues. It allows businesses to leverage new tools and methodologies for both customer feedback and response, allowing for almost immediate response to customer service issues. Mistakes are a critical part of every business service, even the best run operations can never

It’s another early morning for Sam Simpson, sous chef at a popular seafood restaurant chain called Samantha’s Seafood Tavern. Sam works at the restaurant in Steamboat Springs. His days are long, and his task list seems endless. One of his most important tasks relates to quality control, ensuring all food shipments are logged, tracked and

It is 8:44PM on a Friday night in Carlsbad, California. One of your employees, Chris Martinez, noticed a major issue with a new shipment. The barcode is properly displaying the correct shipment, but the goods delivered are completely wrong. As this is a major restocking shipment, there is obviously a serious shipping systems issue, and

Crisis Management

Wednesday, 04 February 2015 by

Every company is susceptible to a crisis, but failing to prepare for one can dramatically exacerbate its effects. It is important to create a plan of action to combat any issues that may come up. Here are a few techniques that are bound to help in crisis management and prevention in the future: Build a

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