FORGOT YOUR DETAILS?

by / Wednesday, 02 April 2014 / Published in QALink

ServiceCheck provides businesses the ability to report and manage issues and emergencies as they develop.

ATLANTA, GA. – ServiceCheck, a leader in the customer feedback and recovery industry, offers their clients the ability to report, track and resolve problems through a crisis hotline. QALink, ServiceCheck’s quality assurance solution, is an invaluable resource for companies that have multiple locations or round-the-clock employees. When problems occur, dissatisfied customers and lost revenue can be the result of not resolving the issue in a timely manner.

However, companies that use QALink are able to provide their employees with a 24/7/365 crisis hotline that allows them to identify and detail problems, such as equipment breakdowns, supply chain issues and service outages. Once a problem has been reported, QALink will then contact appropriate managers and departments for resolution, providing assistance to employees and allowing them to respond to issues immediately.

Quick response times are critical to reducing the fallout associated with crisis situations, and they can ensure that customer experience is not affected. If employees have no way of addressing difficulties, leaving them until appropriate solutions are available often makes them worse or cause more problems in other areas of a business. In addition to lost productivity time, delaying resolution times often end up adversely affecting customers, which is why it is so important to have a point of contact in place for all employees.

QALink can ensure that problems are logged, addressed and tracked, mitigating their negative impact on a company and its customers. When employees call in regarding a problem, a report is created and all subsequent contact regarding the problem is added to the existing report. This streamlines resolution processes and ensures that they are completed as quickly as possible.

Most customers have little concern for why they are not satisfied. If a company is not meeting or surpassing their expectations, they have many other options for services and products. To ensure that consumers have a positive customer experience, businesses need to be proactive when dealing with unexpected situations.

For more information, visit www.servicecheck.net.

About ServiceCheck
Established in 1987, ServiceCheck is the standard for the customer recovery and feedback industry. They provide a number of customer service solutions, including CustomerLink, EmployeeLink, LoyaltyLink, QALink and SocialLink. ServiceCheck represents over 1,000 clients and 100 major brands.

 

Ready to ramp up your engagement? Request A Demo

TOP