FORGOT YOUR DETAILS?

Companies dread complaints on social media. When they see a bad review on Facebook or Twitter their first instinct is to ignore the comment in the hopes it will go away. However, statistics have shown that if you respond promptly to a negative social media comment it can become a positive for your company. Earn

At ServiceCheck we’re continuously developing customer service resources for a wide variety of business types, customer profiles, and service and recovery situations. Though businesses can experience many different types of customer service and employee communication challenges, these blogs offer some great ideas when it comes to improving the customer experience. Check out some of our

Restaurant Needs Guest Recovery Solution

Wednesday, 02 September 2015 by

On a warm summer night in August, a couple selects an upscale restaurant to celebrate their anniversary. They chose this restaurant because it offered alfresco dining, and a pleasant patio venue. They dined here once before. They arrived around 6:30 reservation and were seated promptly. Ten minutes later, the waiter had yet to arrive at

An effective Customer Recovery and Feedback program, should do more than resolve individual customer issues, it should improve the total Customer Experience. One important aspect of an effective Customer Recovery and Feedback Program is to provide a dedicated customer help section on your website. To gain an in-depth understanding of who your customers really are and how

When you own a restaurant, complaints come with the territory. When a customer complains about a bad meal, poor service or undesirable table, your restaurant needs to have a system in place to appease the customer, to help ensure their return. Small Success Yield Large Gains Many industry studies show repeat customers for restaurants account

Today, the Internet offers businesses a powerful medium for identifying and solving customer service issues. It allows businesses to leverage new tools and methodologies for both customer feedback and response, allowing for almost immediate response to customer service issues. Mistakes are a critical part of every business service, even the best run operations can never

The Five Levels of Customer Complaints

Wednesday, 03 December 2014 by

All complainers are not created equal.  As hard as it is to believe, there are actually five levels of complainers you will have to deal with, and understanding them will significantly reduce the challenges you and your company face in the long term.  Here’s a quick breakdown of the five levels: The Timid.  These people

When it comes to customer satisfaction and recovery, the most important process is that of receiving customer concerns, acknowledging them, and responding to them in a timely and effective manner. Customers whose concerns go unheard or unresolved, even if just for a few days, are likely to leave for a competitor. But this is largely

Ready to ramp up your engagement? Request A Demo

TOP