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At ServiceCheck we’re continuously developing customer service resources for a wide variety of business types, customer profiles, and service and recovery situations. Though businesses can experience many different types of customer service and employee communication challenges, these blogs offer some great ideas when it comes to improving the customer experience. Check out some of our

You’re not listening to me. No one listens anymore. Why isn’t anyone listening? You’ve probably heard these statements from upset teenagers, angry spouses or frustrated customers. Many people think the art of listening is lost in this high tech world of 140 characters and emoticons. However, in the case of your hotline staff, these statements

When you own a restaurant, complaints come with the territory. When a customer complains about a bad meal, poor service or undesirable table, your restaurant needs to have a system in place to appease the customer, to help ensure their return. Small Success Yield Large Gains Many industry studies show repeat customers for restaurants account

Today, the Internet offers businesses a powerful medium for identifying and solving customer service issues. It allows businesses to leverage new tools and methodologies for both customer feedback and response, allowing for almost immediate response to customer service issues. Mistakes are a critical part of every business service, even the best run operations can never

At ServiceCheck we’ve developed a wealth of customer service resources for a wide variety of different business types, customer types, and service and recovery situations. Though businesses experience many different customer service challenges depending upon the product or service they offer (and other factors), there are a number of crucial and fundamental service and recovery

Feedback Strategies to Further Your Business

Wednesday, 25 February 2015 by

Ever been to a restaurant where you ordered a steak that was so undercooked, you could still hear it moo? And when the waiter asks you, “Is the food ok?” you say, “Yes, its fine.” This is all too common in the world of customer feedback. Businesses don’t provide their customers with an opportunity to

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