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Over the past year, whenever William encountered an inventory issue, he had to make a dozen calls and sort through the myriad of potential problems relating to a missed shipment, or worse, inventory theft. In some cases, the process took so long, the shipment didn’t arrive in time, and the client complaints came rolling in.

It’s another early morning for Sam Simpson, sous chef at a popular seafood restaurant chain called Samantha’s Seafood Tavern. Sam works at the restaurant in Steamboat Springs. His days are long, and his task list seems endless. One of his most important tasks relates to quality control, ensuring all food shipments are logged, tracked and

When it comes to customer satisfaction and recovery, the most important process is that of receiving customer concerns, acknowledging them, and responding to them in a timely and effective manner. Customers whose concerns go unheard or unresolved, even if just for a few days, are likely to leave for a competitor. But this is largely

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