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Companies dread complaints on social media. When they see a bad review on Facebook or Twitter their first instinct is to ignore the comment in the hopes it will go away. However, statistics have shown that if you respond promptly to a negative social media comment it can become a positive for your company. Earn

Today, the Internet offers businesses a powerful medium for identifying and solving customer service issues. It allows businesses to leverage new tools and methodologies for both customer feedback and response, allowing for almost immediate response to customer service issues. Mistakes are a critical part of every business service, even the best run operations can never

At ServiceCheck we’ve developed a wealth of customer service resources for a wide variety of different business types, customer types, and service and recovery situations. Though businesses experience many different customer service challenges depending upon the product or service they offer (and other factors), there are a number of crucial and fundamental service and recovery

Consumers are increasingly turning to social media for a wide variety of tasks including product and service related feedback. This feedback includes online reviews, service complaints, product defects, suggestions and general inquiries. Multi-channel customer service and support, which includes the increasingly important social media platforms, often creates significant challenges for companies as they must retrieve,

Social media engagement has increased exponentially over the last decade. From sports and weather to shopping and restaurants, people discuss every aspect of their lives over social media in 2015. Though much of this data holds limited value to most businesses, some of it is absolutely vital. Insight into customer feedback, customer engagement, and the

Customer experience and recovery practices are a crucial component of success in the retail and service industries. Yet many businesses fall short. Investing the time and energy to cultivate an atmosphere and a brand image that support your business goals can make the difference between struggling and thriving. Here are some popular blog posts to

Today’s generation is a growing demographic. Many of your current customers likely use social media on a daily basis, and that number will only grow. Social platforms have become an easy and highly effective tool to gain feedback. Online platforms have rapidly grown in popularity and function; so leverage them to generate your feedback. Yes,

Businesses are moths to the flame of social media glory. Companies are now drawn to the promise of social media, viral marketing, massive followings and inbound leads. Social media allows companies to be highly responsive and engaging with their customers.  But is it right for you? Consider the following benefits: Immediate satisfaction Personalized service High

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