Sous Chef Smells Shipment of Spoiled Shrimp
Wednesday, 29 July 2015
by service
It’s another early morning for Sam Simpson, sous chef at a popular seafood restaurant chain called Samantha’s Seafood Tavern. Sam works at the restaurant in Steamboat Springs. His days are long, and his task list seems endless. One of his most important tasks relates to quality control, ensuring all food shipments are logged, tracked and
- Published in Crisis Management, Employee Hotline, Quality Assurance Hotline
Five Surprising Facts for Improving Your Customer Experience
Wednesday, 10 December 2014
by service
The customer experience is crucial to building brand loyalty and ensuring long-term growth; here are five surprising facts to consider when evaluating your customer experience. The main cause for customer churn isn’t price – its poor customer service. The probability of selling to an existing customer is 60-70%, while for new customers it’s 5-20%. A
- Published in Guest Recovery, ServiceCheck Solutions